About Us

We help existing contact center in need of an upgrade.  We also help your contact center needs and would like to add those capabilities in-house, DevNet Services can help you make it happen.

Here is summary of our experience:

Twenty-five+ years of software design and development experience with a strong knowledge of high quality, enterprise scale software development using structured system development life-cycle practices and methodologies including extreme programming, Agile development methodologies and object-oriented analysis/design.

Twelve+ years of in-depth experience in large scale implementation of Cisco Unified Communications in enterprise environments:

Architecture and design of Cisco Unified Communications Platforms including but not limited to: Cisco Collaboration Voice and Video Systems (UCCE, UCCX, UCM, Unity, Cube, CVP, ICM/IPCC Enterprise, IPIVR, IPCC Express).

10+ years of state-of-the-art custom JAVA development experience.

Technical expertise in domains such as network, infrastructure and network security.

Ten+ years of hands-on experience in developing Enterprise IT Solutions, Precision Routing scripts and many database driven ICM/CVP applications including high call volume IP Dialer (Out-dial/Outbound) campaign applications.

Technical leadership and hands-on architecture, design and implementation experience in deploying complete Cisco Collaboration & Customer Care solutions using UCCE and UCCX.

Leadership skills in Implementing, configuring, and troubleshooting the UCCE/UCCX/UCM platforms and CVP/ICM environments including Cisco Unified Communications(CUC) solutions, Cisco CUPS, Cisco Cius, Cisco UCS/UCSM(Unified Compute System Manager), Cisco CM(Call Manager), Cisco Unity and Cisco Spark/Webex Teams.

Proven ability to design, develop and deliver end-to-end next-generation technical solutions integrating closely with clients and 3^rd party vendors.

Instrumental in Multi-Channel (Collaborative Infrastructure Modeling—CIM), UEIME (Unified E-Mail and Web Interaction Manager Enterprise) platform deployments and Robotic Process Automation(RPA).

Several years of network and node architectural experience using: DTMF, VoIP, SIP, SS7(ISUP), ISDN, PRI, H.323, and SCCP.

In depth programming and deployment experience in many other platforms including: Custom Next Generation Platforms (Java/SIP/J2EE), Intel Dialogic, Parity, Topaz, Convedia, VoiceGenie and InterVoice.

Proven Architect/Lead and technical leadership skills with over 11 years of experience leading and mentoring team members to produce quality software.

Five years of in-depth experience developing and implementing mobile device applications using iOS and Android platforms.

Many years of experience working with financial, educational, insurance, various startup, mid-size and enterprise level companies/institutes.

Excellent oral and written communication skills with experience in providing pre-sale end-to-end solutions and presenting to CEOs, customers and vendors.

Self-directed, motivated and proven ability to learn, adapt to situational demands and pursuit of service excellence at both project and operational levels.  Strong time management and multi-tasking skills.